Hi,
Further to my previous statements with evidence provixed in screenshots. Sportbet.one are still failing jn their duty of care to protect vulnerable people such as myself.
Below is ome bit of evidence from a chat, to which ive several including emails in which they ignore.
Your chat transcript with sportbet.one (05 Jun 2024, 09:06 AM GMT)
Chat Transcript with samueljohnstonbang
Chat started on 05 Jun 2024, 09:06 AM (GMT+0)
(09:06:00) *** samueljohnstonbang joined the chat ***
(09:06:00) samueljohnstonbang
Hi, im still awaiting a response from management due to my uncontrollable gambling addiction
(09:06:11) *** Ross joined the chat ***
(09:06:16) Ross
Hello! I'm Ross, and I'll be here to help you today.
(09:06:21) samueljohnstonbang
It was Anthony that i was originally dealing with but now hes failing to respond
(09:06:34) Ross
The only way that you can close the account is
(09:06:37) Ross
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(09:06:51) samueljohnstonbang
Did that
(09:07:08) samueljohnstonbang
Just said it would email instructions and never received them
(09:07:35) samueljohnstonbang
An previously Anthony was able to auto block an account even though others say they cant
(09:07:49) samueljohnstonbang
All accounts are associated with
aaronstokes1990@outlook.com(09:08:24) samueljohnstonbang
Ive asked to block my ip address or coinbase address but they keep allowing me to play regardless and they know its me with emails and do nothing about iy
(09:08:36) samueljohnstonbang
Because they're profiting from my addiction
(09:09:12) Ross
Make a request again.
(09:09:23) Ross
Also, check your spam folder.
(09:09:49) samueljohnstonbang
I have, several emails to management. No emails entered spam/junk or inbox
(09:10:03) Ross
If you didn't receive clean up your mail
(09:10:21) samueljohnstonbang
Even if they did im telling yous im a gambling addict so the duty of care is with yous to protect me
(09:10:31) Ross
As I see all is working. It should be a problem on your side.
(09:11:57) samueljohnstonbang
Ive emailed, live chat 100s of times and all get ignored. If someone says they've an addiction which is obvious to your staff and company at this point then you should be doing something to protect the customer, but yous dont as that impacts yous making money from their addiction
(09:12:11) Ross
The automatic self-exclusion option is currently functioning properly.
We do not process manual account exclusion requests.
(09:12:41) samueljohnstonbang
How come anthony previously did then?
(09:13:10) samueljohnstonbang
An its not automatic if you have to follow emails not received
(09:13:15) Ross
There is the instruction I have.
(09:13:25) Ross
As I said before the self-exclusion option is currently functioning properly.
(09:13:30) Ross
It should be a problem on your side.
(09:13:35) Ross
Could you please try cleaning cache and cookies, using another device, browser, incognito window? It should help.
(09:14:06) samueljohnstonbang
Done all that and tried different devices. Im an addict asking for help, duty of care lies with yous to provide it
(09:15:39) Ross
We do not verify players and are unable to restrict access to our website for certain people.
https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:16:33) samueljohnstonbang
But yous have blocked people in forums for having the same ip address and conviscated their funds
(09:17:03) samueljohnstonbang
But because you profit from my addiction yous allow me to deposit and make it extremely difficult for me to close account
(09:18:36) samueljohnstonbang
We introduce a crucial first step for users considering a break from gambling. Upon receiving an email request for account closure, sportbet.one doesn't just snap the door shut. Instead, we initiate a 24-hour cooling-off period. During this time, the account and any linked accounts are temporarily disabled, putting a halt to all gambling activities. This pause provides a moment for reflection, an opportunity to consider the decision without the immediate pressure of gambling options at your fingertips.
(09:18:37) Ross
Yes, we block people with duplicate accounts. But the account must be activated and the general rules must be violated for the team to see it and check this account for such violations.
(09:19:09) samueljohnstonbang
During this time the account and any linked accounts
(09:19:32) samueljohnstonbang
Ive outright told yous the accounts linked with a
aaronstokes1990@outlook.com and yous dont want to know
(09:19:41) samueljohnstonbang
Is a manager there
(09:19:46) Ross
The account must be activated and the general rules must be violated for the team to see it and check this account for such violations.
(09:19:48) samueljohnstonbang
Anthony or karen
(09:19:53) Ross
We do not verify players and are unable to restrict access to our website for certain people.
https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:20:05) samueljohnstonbang
But you can see my ip address
(09:20:19) Ross
As I said before the self-exclusion option is currently functioning properly.
It should be a problem on your side.
We do not process manual account exclusion requests.
(09:20:50) Ross
Is there anything else I can help you with at the moment?
(09:21:05) samueljohnstonbang
Is there a manager there as you are unwilling to help an addict struggling who has told you i didnt receive the email
(09:22:18) Ross
Regarding any questions, please contact us via email at
support@sportbet.one(09:22:38) samueljohnstonbang
As mentioned at the start, they dont reply
(09:23:05) Ross
As I told you above the team do not process manual account exclusion requests.
(09:23:37) samueljohnstonbang
Your own terms and conditions stated to email
(09:24:18) Ross
Is there anything else I can help you with at the moment?
(09:24:42) samueljohnstonbang
Yes, protecting me from gambling on the account
(09:24:56) Ross
I already explained above.
(09:25:05) Ross
We do not verify players and are unable to restrict access to our website for certain people.
https://sportbet.one/responsible-gambling - at the end there are links to sites where you can find help.
(09:26:09) samueljohnstonbang
You dont need to verify, ive told you who i am and my disability with gabling addiction
(09:26:19) samueljohnstonbang
Gambling
(09:26:26) Ross
We do not process manual account exclusion requests.
(09:26:40) samueljohnstonbang
Once i notify yous of this, the onus is on yous
(09:26:57) samueljohnstonbang
Ive screenshots that state otherwise
(09:27:41) Ross
I'm going to have to close the chat because we're talking about the same thing and I've already explained how closing works on our platform a bunch of times.
If you still have questions, please contact us via our official email and wait for a response.
(09:27:46) Ross
Have a nice day!
(09:27:53) Ross
Thanks for understanding.
(09:28:04) samueljohnstonbang
No one responds...
(09:28:18) samueljohnstonbang
Or i wouldn't be contactingyou
(09:28:26) Ross
Remember to wait for a response.
(09:28:50) samueljohnstonbang
Its been over a week
(09:29:02) Ross
I am closing this chat for now. Thanks for understanding