Hi all!! I recently get this email from them I can't believe what they say. Hahaha.

Hello Gas7u,

Thank you for contacting Cloudbet support.

In response to your inquiry about the Loyalty Points from 2015, we can confirm that the points you are referring to have already been redeemed. These points were part of the old welcome bonus, and you successfully accumulated the required 800 points back in 2014, which earned you the full BTC 0.5 welcome bonus in accordance with your very first deposit.

We are excited to let you know that you can continue to benefit from our new Loyalty program. Through this program, you can redeem daily rewards by checking your calendar for the countdown until the next reward can be collected. To view your available Cash Rewards, simply click on the Rewards button located at the top right of your account