Hi all,

Regarding the recent complaint from Stokesbomb, here’s our side of the story:

Stokesbomb requested self-exclusion, and we instructed him to use our settings, which takes five days to process. Due to a hacker attack, our system malfunctioned, allowing him to continue gambling during this period. We offered a $1000 bonus as compensation for the system error. With Casino Guru’s help, we came to agreeement to provide player a partial refund of 1000 USDT.

As a decentralized platform, we struggle to prevent new account creations without personal data tracking as player was informed repeatedly.

Here you can see the initial complaint, filed at casinoguru: https://casinoguru-en.com/sportbet-one-casino-player-s-self-exclusion-request

As for the lack of e-mail responces, there are technical issue with the last mentioned e-mail

https://talkimg.com/images/2024/06/29/hxx5d.jpeg

as you can see on the screenshot below

https://prnt.sc/amZt4WSHUaHC

At this moment e-mail was properly registered (appx 13 hours ago)

https://prnt.sc/cRBJRJvqv_iU

As we stated earlier, there is no possible way to prevent player from creating repeated accounts, so again we kindly suggest Stokesbomb to stop this. All we can assure you is that by your actions you are breaking our rules and there will be no refunds under any circumstances.