Thanks for all the advice, the issue is smartphone i need for work. Otherwise I'd be done with it and sportbet.one seems to get through everything I've tried when relapsing. I get there's onus on myself, but once i make them aware of my issues, then surely the onus is on them to prevent vulnerable people from gambling, such as their website suggests. Only this morning they admitted their self exclusion wasn't working again.
An its not the first occasion this has happened. Anywhere else they would be fined heavily and returning funds that should never have been wagered.
You already received partial refund and bonuses to compensate their mistakes which is already acceptable move by the casino since they acknowledged their mistakes.
It’s unfair to request a full refund while you are the one who gamble and lose it all. You have a chance to end your addiction in profit if you play properly. You are using the reason of self exclusion error to bailout with your loss. You should continue your rehab instead of blaming it to the casino.
Even if the self-exclusion doesn’t have error, You will always find a way to play by creating new account or register on new casino so stop the full blame.