With an update from efilatis, they shown signal to come back here, reply to the community questions or complains and the return will help their brand appearance on this forum as well as the brand reputation too. Disappear and be silent can give chances to some abusers to complain without any confirmation from the team that whether these complains are valid or invalid.
This whole situation is bizarre. It's like they don't care about money much which is why they just moved on from the forum probably because they didn't get the desired results. Felt like they gave up just like that.
Some of the complaints are totally valid though, but no one apart from the complainants know whether they solved them or not. Am doubtful about them returning to this forum later on.