As Peeps said, this should not be considered as a scam situation. Not only they'll return your fund upon your inability to complete, they're also not locking their KYC from you when you failed on both of your attempts.
This one isn’t really a scam since Rollbit Razer said the funds will be returned if KYC is unsuccessful.
That's what OP tried to do according to him. He asked about the possibility of account closure because of the inability to do KYC and all they said is he has to complete KYC.
That's what he wrote before the 2 of you made your replies
I’m having trouble uploading a picture, but I just said “If you close my account do I receive the funds” and I got a response of “As mentioned, we require you to complete KYC with your proper details. Please let us know when you wish to do so. Thanks.” I’ve had better reports on smaller sketchier sites where I actually won something
So there is what Razor says and there is what the rollbit support says. One of those 2 appears to give the wrong information to OP.
Just send the deposit back to the sending address and close the account, case close imo.