the only link that works for me is if you change the link from HTTPs to HTTP after changing this to a non-secured protocol the onion link is accessible

When visiting a site over the Onion Services protocol, the Tor protocol prevents data in transit from being read or manipulated by man in the middle attacks, and the Onion Service protocol validates that the user is connected to the domain name in the browser address bar. No certificate authority is required for this proof, because the name of the service is the actual public key used to authenticate the underlying connection.

It's been almost a month, and my support ticket still hasn't been resolved.