~snip~ But there are lots of issues where these guys have 0 customer support. Most users don't need it but practically speaking you do see issues just pile up some more. How would you feel if you were in our shoes? How is that related to belittle their business? ~
The main issue is related to the withdrawal delay, and it looks like they don't want to solve it. The support won't even helpful in withdrawal delays related issues. They will only tell you to wait. In the past, there was not much complaints from the users when 'wetsuit' was using a single hot wallet with enough balance. Maybe the 25% APY of FUN tokens and BTC interest amount has made Freebitco less profitable for him in the long term. That's why they are keeping the users in a frustrated situation.