It is a welcomed sign they are active again, the last time being 8th July 2024.
If these things become repetitive they hamper and tarnish the company name therefore when eXch return to post here along with an explanation about their absence (and lack of customer communication), I think they will take onboard all of the posts members have made related to their silence and for all we know this could be a one-off with a very reasonable explanation.
eXch account on the forum was online a few hours ago (i believe it was almost a month since they appeared online), so it seems like someone is finally there.
I agree with most comments about customer support, it must be take seriously, at the same time I do understand that eXch folks are not running an average business, everything that isn't KYC based is always under pressure, I don't think they have the luxury of hiring enough employees or to operate in a nice building, but obviously, nothing is a good excuse to keep a client waiting for weeks.
Hopefully this is the last time they go unresponsive for this long.