Hi everyone, Rollbit got back to me with the following email (see attached below), I am still drafting a response and will send a draft across here first, but I think their arguments/points in their email are deeply flawed, at least they have admitted the point on the mobile phone IP location.
https://www.talkimg.com/images/2024/07/09/ocnWC.png1. They suggest that the due to me living in the UK currently (I still have not moved and still reside in LUX), voids the fact that I lived in LUX when using the account. This argument does not hold up, as I have been residing in LUX throughout the time of opening and using my account, therefore it is irrelevant where my current location is (again, I am still in LUX).
2. They argue that it is "extremely unlikely" that I reside and live there given there have been no IP hits. This has been explained in length, but I only used my phone to connect to Rollbit and I always use my data as they are unlimited. I believe a KYC will help them place me in LUX for the time I have been using the account (and currently).
3. They ask why wouldnt I use my Wifi even at home, and the fact is that I always use the data on my phone given I dont have restrictions on usage.
Could you please help me on some proof or suggestions I could make to them so we can move the case forward?
Thank you very much
