When someone so reputable is gone for a month, I'm not worried about their integrity. I'm worried about their physical wellbeingness.
If it is a one-man business (or one that has just a handful of staff but only a select one or few has access to the servers), then if physical health becomes a factor it could take a lot of time to resolve. I suppose a lot of the confusion and theories could have been removed as possibilities if they had made a post when they logged back in to the forum. I hope these issues are not related to people operating the business being affected with any sort of health conditions.
In ideal conditions where everything works perfectly, everyone should have customer support within a reasonable time. However, life is full of unforeseen situations that, unfortunately, few people today have an understanding of.
That is true, life certainly is full of unforeseen or unanticipated circumstances. Even in the most ideal situations, there are going to be eventual occasional bumps and blips along the way (but I think the issue being raised by several members here is the length of time involved).