If that so maybe someone create that account just for phising or get the details of affected users. That's why its dangerous to believe on someone claiming that they are the new support of certain platform including freebitco.in since we don't know if they are for real or just for another phising or scamming attempt.
The official freebitco.in account which posts updates here often (freebitco.in PR) confirmed CSFBC was their new official support member who would take care of the demands from users. I believe everyone here had the fear you mentioned in your post, but since it was confirmed by an official source of information, we took it seriously from that moment onwards. That is why I exemplified it's like they are intentionally frustrating our expectations through their actions or the absence of them.