You know what, I typed a couple of paragraph, vented my annoyance at your constant jabs at me on this thread, basically inquiring you to point us out to those post, amongst other things, and I realized that I'm tired. So I deleted them all.

I'm old and bored easily. I am here to get away from my IRL situation [my business deals with a lot of stress and stupid people, wanting to perform voodoo to people on hourly basis is a very gross understatement], I'm here as a form of release from those choking situation, to help the community, as the satisfaction I feel from having one case cleared, and made someone else's day better, help eases my annoyance toward the constant incompetence and stupidity people in my IRL seemingly have.

I'm not coming to the forum to derail someone's situation with kindergarten-worth of debate. I should feel ashamed for OP because I engaged on such discussion when he's in a situation that robbed his time and mental health.

Everyone else but you can see that I am here to help while still standing on neutral ground, everyone else understand that you mistook my attempt and accidentally misunderstood the "resident" term for casino [and hey, that's ok, we're all learning things here]. Perhaps some could see that you attacked me because you think I attacked the player, and you try to defend them, and that's acceptable [well... as long as people not blindly defending a side].

If you misunderstood my intent due to your bias that I'm always taking book side [which... is kinda a public secret that you perceive as such, you made it clear on many occasions and I'm ok with that] just say so, clarify it, and move on. That'll show you have far better integrity than grasping straws and slinging... a mixture of soil and water. The community will see you as better entity that way.

If you don't want to though, I'm fine with that too. Like I said, I'm done with this topic with you.

If you still have whatever grudge within you for whatever reason [honestly, I don't even have the faintest idea, you used to be fine with me] I'll suggest you to deal with it yourself, because next time we met on other thread, I am seeing you with a clean slate for the sake of the people on that threat [be it the player or the casino].

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Hi, my apology, I should have address this matter sooner. I'm not trying to defend Razer, but as someone who [I think] had the last contact with Razer prior to his withdrawal from this thread, I should have explained it before. I've brushed it on post #96 about how the matter has been handled by compliance team and it's kinda out of his hand.

To re-summarize, since the matter got escalated to the compliance team [or whatever name they are], he let them deal with it without any of his influence. This --far as I know-- is also a practice done by other big casinos where even the higher-ups of the staff will not meddle once it came to the team's hand.

I guess I can page Razer to ask for follow ups for the case if any of you deemed that necessary, but I think what he can provide us is basically what OP can give. I know that at a glance it sounds like he has malicious intent on this action, that it looks like a bad approach, and all. But on other occasion [perhaps this one included] it actually works in the player's favor.

I can't give much details for the concern of breaching privacy [I am somewhat understand if Razer refuses to have any PM with me from this point forward, given I "breached" two private matters in single thread], but a good example where Razer decision to step down from a case to give a better chance is on a behind the screen case where a player created an account, reached to me without having his thread, told me everything and asked me if I can reach Razer and get things sorted out.

Razer happened to be very familiar with the case as he's [IIRC] the one handling and being in communication with that player through previous channel. His decision is final. But, and for that very reason, he suggested me to suggest the player to write an email to their complaint team, where they will review it with decision that's independent from his.

So, in a way, I'd like to think that he actually gave the players a chance of having a different outcome by removing himself from a case.