I agree that it could have been handled better.
~snip~
There is no doubt that it can always be done better, but looking for perfection in this kind of work is, in my opinion, still a bit too much. It is important that everything is back to normal, and I have no doubt that everyone learned something from all this.
In real life, I (probably like everyone else) have had much worse situations, and now that half of Europe is on annual vacation, I have problems with every delivery I ordered from abroad - the packages stay in the same warehouse for 10 days, which is not normal, but is happening.