It has come to my attention that some users have experienced login issues when attempting to access their account.
It seems that you are not fully aware of what's going on with the service.
The reset password button doesn't work at all and according to reports posted by some users recently, they don't receive authorization emails.
These issues are not specific to some users.
It's the same for me. When I try to reset my password, the button either doesn't click at all or nothing happens after clicking it, and the site asks me to enter the captcha again. I should also point out that when I try to reset my password, I periodically get error 500 (Internal Server Error), which indicates that the problem is on the side of their server, not on the users' side.