Everything works now even without 2fa..they solved the problem
Right.
I don't have enough balance to request a withdrawal and I also have 2FA activated.
To see if the problem with authorization emails have been solved, I requested a password reset and I can confirm that the issues have been solved and I received the authorization email without any delay.
We will see how long the complaint-free period will last. We don't know if they only temporarily solved the problem or if it was eliminated.
It is still unclear why it was difficult for them to come here, they say they have a problem and are working on solving it. It happens and no one would blame them.
Finally I was able to withdraw now, BTC arrive, confirmation email arrive and payment was done quickly, no F2A activated account