For two weeks plus ive been trying to kyc my account because they locked my withdrawals by bc.games for no reason after winning when im a vip player level 60 plus now i sent in passport bank statements bank letter thats even adreesed to bcgames in the letter and they still wont approve my kyc or release my fund avoid this casino at all ccost! They will set u to not be able to withdrawal after u win a big one or decent there now since they changed ownership @bc.games player name slickmustard
When we have a problem, we need to be able to tell how it all started so that other people are able to understand what happened to us. For example in your case, you need to start telling the story from the beginning like:
1 - day you started using the casino
2 - all deposit methods you use at the casino
3 - what were the amounts of money you deposited since the first day you were using the casino
4 - how many times have you withdrawn from the casino and what amounts of money have you withdrawn
When you tell us about these 4 points we can try to understand why the casino would be asking you to do kyc now. Something that caught my attention is that you say you submitted your bank passport, I confess that I never heard that such a document existed. I know that there is a passport and I know that there is a statement from the bank that they normally ask for when the casino wants to know about the origin of the funds. But if you didn't deposit through a bank account and it was through cryptocurrencies, then you must show a photo of your wallet showing the wallet address showing the history of sending coins to the casino account. Now when the casino asks you to provide a document that proves your address, you can then ask for a bank statement, water or electricity bill or internet or TV bill. You have to clarify in this thread what documents you sent to the casino