by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.
Was this recent? I tried to use the exchange couple of weeks ago and was asked to KYC.
The answer to trading without kyc in their automated chat bot has also been updated to:
Unverified KYC: As shown on your page, if you have not completed KYC, you will not be able to conduct spot trading, futures trading, fiat OTC trading, or fiat P2P trading.
Primary KYC: 24-hour withdrawal limit of 80 BTC; OTC trading: Bidirectional trading limit of 100,000 USDT.
Ethera has a staff role on discord so I think they are real. But I got into DMs with one of the red roled staff members on that discord server. They explained THIS to me:
https://ibb.co/pX17KJbWelp, it does make sense since regulation can be different in each province though it is concerning that they did not update their tos to imply exceptions. My best guess would be either they were too lazy to update their fine prints or they're secretly passing folks in their prohibited country list.
Looks like you're not the only canadian who has passed kyc, see:
https://www.reddit.com/r/MEXC_official/s/DS2a9DJO9M