OP, apologies for the lack of update within our support system.
There's not much we can add here except let you know this isn't pending anything related to us.
We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.
For further information, I'd suggest reaching out to
legal@rollbit.comThanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.