-snip
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?
Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.
I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.
That's why I replied to what holydarkness wrote, it sounds odd.
But still, OP says he made the bet on the Euro final. I mean, what investigation has to be done here? It's been the biggest game if the year obviously.