See below draft email for the Rollbit team as well as reattaching their last email for reference.
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Hi Rollbit team,
I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.
I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.
Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).
Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?
He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.