I don't know if OP sent them a message on that very day I also suggested to him the profile. In fact, that the day their account last logged in here. Maybe they didn't receive new messages, so I am going to notify them.

I think more improvement needs to be done in terms of support response speed such that some of these accusations that are easy to resolved don't drag on for so long there by creating a negative impact on the brand in the long run.