Hello i am currently living in Ukraine, after winning some bets i got a notification from BC GAME to complete advanced KYC. I tried 1 time with my national passport, in Ukraine we have a book format of passport. After submitting everything i got a notification that my KYC is failed for not even mentioning a reason. I opened a chat with support and they reseted my KYC and i tried again. Second attempt was with my foreign passport and again i failed. Is it a way that can help me to finish KYC process ?
Live support are keep on telling me we are waiting for updates
BC.Game is telling you to do an "additional KYC verification" and it is being denied repeatedly? My brother, pray...lol.
Frankly, this is not the first time a thing like this has happened and it mostly has its undertone, that's my fear. This is especially true when they did not ask for the KYC before winning but after winning, and judging by the term "additional," it means you've already passed the KYC. This is the frustration often meted out to some gamblers and this casino has not been so new in that allegation.
Just continue to engage them, you are at their mercy if I should be sincere right now.