First of all, I'll suggest you to do a quote properly next time. It's rather impressive that the quote pyramid you did actually doesn't reflect to the real post content of the user, i.e. the person didn't actually quote the other person.
Moving to address your point, what do you propose campaign managers do when a scam accusation or an issue appeared on this forum? Pausing their campaign immediately until it got resolved? I think we'll see a lot of pauses, then, since almost new scam accusations and issues with casinos, both valid and invalid, appear weekly.
Sorry about the pyramid scheme but I'm not saying that they should pause their campaign immediately. But at least they should help players on this forum solve issues. Take for instance, you'll hardly see campaign managers commenting on players' issues regarding a specific casino, and when they do, they immediately side with the casino without seeing the evidence.
Mind you, I'm not siding with either the player or the casino, but when a player presents evidence its expected for the casino to give a response.
I have seen a lot of your posts here and I like that you only act based on evidence without being biased or supporting the player or the casino.
Oh, on that case, you can rest assured that they do help, in a way or two, players to solve issues.
Not immediately, as their job-desc actually didn't require them to solve issues with player from the casinos which the campaign they manage and usually the casinos have representatives on the forum that's more capable and official to address the issues, but from time to time, when I hit a wall on trying to get a casino to address an issue, where I've exhausted many ways to notify the casino and got no result, and when I happen to know the campaign manager, I asked them to reach their contact at the casinos to notify them.