Well this seems somewhat embarrassing

You created the
CSFBC account on 18th July 2024 for the purpose of addressing issues and to answer questions. You also stated your goal was to provide helpful support and guidance for us to have the best possible experience. Such was your excitement that you stated you were looking forward to engaging with the community and contributing to the forum.
The fact you were last active in this forum on 19th July 2024 which was just a day after making your announcement demonstrates the lack of respect both you and the owners seem to have for those that need help. You are not addressing issues nor answering questions either and you have been absent when the owners could easily have paid to ensure support will never go missing.
That account was created on June 18, not July. But other than that, I totally agree with you. It's not particularly encouraging that their new support account has only written 7 posts in a month, although it's obvious that there were many more questions from users over that period.