Well this seems somewhat embarrassing

You created the
CSFBC account on 18th July 2024 for the purpose of addressing issues and to answer questions. You also stated your goal was to provide helpful support and guidance for us to have the best possible experience. Such was your excitement that you stated you were looking forward to engaging with the community and contributing to the forum.
The fact you were last active in this forum on 19th July 2024 which was just a day after making your announcement demonstrates the lack of respect both you and the owners seem to have for those that need help. You are not addressing issues nor answering questions either and you have been absent when the owners could easily have paid to ensure support will never go missing.
It is obvious the handler of that account is not too experienced with using this forum and its functionalities. You can see that in the manner of quoting and responding to issues which was supposed to be according to individual basis and sometimes in this thread so that people can see that work is being done and people receiving the much needed help. As a new account, I think the benefit of doubt is needed now. Nevertheless, the bulk of the work is on the technical team in the aspect of restoring the platform to optimal functionality. They have to work faster than they are doing already because time is of the essence and the longer these issues tarry, the more people lose confidence in the platform.