Jeez. Do you even realise what you are saying? I guess you are one of those people who is perfectly fine with submitting KYC for such small amounts, but many gamblers including me don't bother with such crap.
I have submitted KYC in several sites over time where the amounts involved were big which was a reasonable deal. Think!
Brother, can you submit all your proofs to support your claims and accusations? You being in a loss of $20 is making an accusation which you should understand that it is a small amount. Having said that do not woof! if you do not show proof that you got jacked, I think you are not sharing what it is required to support your topic.