Hello i am currently living in Ukraine, after winning some bets i got a notification from BC GAME to complete advanced KYC. I tried 1 time with my national passport, in Ukraine we have a book format of passport. After submitting everything i got a notification that my KYC is failed for not even mentioning a reason. I opened a chat with support and they reseted my KYC and i tried again. Second attempt was with my foreign passport and again i failed. Is it a way that can help me to finish KYC process ?
Live support are keep on telling me we are waiting for updates
- I have a passport, and in my understanding, once we have a passport, our passports are automatically international documents. It seems like I just heard now, or maybe I'm just not aware, that there is still something called a national passport.
Now, I wonder why the passport you gave was declined even though it is a foreign passport. Why is there something in their terms that the passport is not allowed in their KYC op? I'm just asking this because I'm also just wondering.