Just posted as well in CASINO.GURU.

At least you will get 2 push cases from your self and the mediator from CASINO Guru. If you take a look on there, they might be helpful to guidelines and help user cases. Until, CASINO Guru tells you that (Unfortunately after several attempts and pushes, we don't receive any answer) they might change the case to negatif review for the casino. Most cases like these usually can take several weeks some unlucky person can take few months.

Some user might finally get resolve after several month. Yes it's sucks but better still have some hope, while reviewing of your proof chats (still under review). The chance are still good in your favor, as long you can take the temptation for not betting the balance.