1xbit has a bad reputation over the years with lots of issues and unsolved cases. I assume they have a huge funding on their marketing because they continue to operate over the years. And it seems like the company is growing as well. I already saw their ads on big tournaments and events from different sporting events and a lot of them are aired live giving them huge exposure all over the world.
A few months ago, I went on vacation. I was surprised that a lot of people here are using 1xbit including my cousin. He said that everything works fine. He gambles in small amounts though so he is obviously insignificant to 1xbit's scam issues.