Some forum new members are not familiar with scam accusation format and don't attach enough information on the accusation. Lack of information means it is harder to check and judge that between two sides, the platform and user, who took wrong actions.
If a forum member needs to achieve a fair investigation of his incident, then he should be directly interested in giving the most complete information about his claim for consideration. This is absolutely logical and those who need to resolve the issue will sooner or later realize it themselves, if initially there was no such understanding.
... well, it's the starting point, if they "screw you over" the first thing is to look for the regular channels, since whining and/or the story that this casino is a scam, it only hinders, so, just add your claim in the right way... `speech' (story) + evidence.
Brief reminder, it is always useful for me to remember it.
The TOC of this casino and any other will always have a grey area. Consequently, there are only Casinos with reputation, and a management of solutions to the inconveniences that makes them stand out.