Can't we say that it is malicious that some people are making accusations because they want to harm the casino? It is no less evil if someone does it because of some dissatisfaction after losing money in the casino. There are people with real issues and ones with invalid complaints, but I just wish to remind you about the third group of "paid trolls & people who can't accept when they lose".
Does it mean that every negative review or complaint ever made is malicious or evil? I do not think so, yet all of these affect the product, experience, or business negatively. The purpose of these actions is not to hurt but to share an experience, rant, validate their feelings, or - especially in the case of online gambling - to get someone to look at their issues and resolve them.
I quoted the important part, a negative review or complaint can't be malicious if it's honest, and honest reviews come from fair players. Everything else is malicious and evil, with one purpose to harm the reputation. You can create groups and subgroups if you wish to dig that deep, but I have tried to provide a simple explanation that anyone can understand.
It makes no sense to me what many forum members believe — that the vast majority of complaining new users are part of this group: trolls whose purpose is to hurt the casino. They have the resources to either buy or "grow" credible accounts and use those for accusations and complaints. Why would they go with fresh, low effort, totally uncredible accounts?
Maybe you have to spend many years here reading various complaints, or you need to grow older and understand how the world works and how people think, I guess that's experience. At first, you may believe everyone, but after a while, the words themselves don't make much sense if they aren't backed up by "something", "anything". The bottom line, many forum members have been in crypto for years/decade, experienced people who tried a lot of things (I am sure that many can write a book about all the things they experienced), and they will not trust anything without checking it, double checking it, taking a look from all possible angles. Just words don't mean much (I already said that) if they are not backed up by some proof! I believe many will agree with me about this, we don't care if account is new/fresh and why they are doing something, we try to be objective and based on our experience we will decide should we trust someone or not... and to repeat once again, many will not trust just words.
I think that a player who has been gambling for a long time can be said to intuitively understand when the claims of an offended player to a casino are really justified and make sense to find out the motives for such unlawful (from the point of view of the offended player) actions of the casino itself.
Also, an experienced player will most likely recognize custom posts on forums or individual articles about gaming stories by some of the authors of such articles, which are clearly aimed at creating a negative or positive branding of this particular casino.
It’s just that sometimes you read such an article and you just get struck by how stupid and naive the author of such an article is in presenting arguments that either damage or unnecessarily praise the casino.
Probably, of course, novice players can take such custom articles and reviews seriously, but experienced players, of course, only laugh at the stupidity of the authors of such articles. And sometimes even experienced players can admire what utter nonsense the author comes up with, and even seriously tells it to his readers.