It's normal to ask about the chronology.

In many cases it's being helped by the forum, you are find to share the details as long not sharing your personal information like (ID, others). You can take a looks on Scam/Reputation thread many user opened the case thread and the casino representative responding to the thread case.

Some thread are ended with solved case, BTW Locked + fund it's cannot being withdraw due the account it's being locked it's not rare case. We seeing those in public mostly... good luck for the court....