I ordered a rig and paid for it with BTC late Nov.  Was supposed to be Jan week 5 delivery.  I got sick of waiting and do not see Bitmine as able to give a realistic date when rig production will start.

I was/am queue position 13X in the rig line and I am done waiting.  Filled out the request form and sent it via email on the 26th, received the auto reply from their support.

If I receive my refund plus the 10% promised I will only be a little pissed off at them instead of furious...   I have been nothing but polite and professional and I think understanding about the delays but at this point it's just too much.  I can't understand how a company treats customers like this and expects them to come back as repeat customers in the future. 

@Bitmine BTC is a long game and your short sighted thinking is doing harm to your reputation by the day.  Good luck, I just wish for my BTC to be refund so I can put this epic failure behind me for good.