I learned Fivestar4everMVP has given you some words which I appreciate his wisdom. But I do want to add that you be careful and learn to be patient sometimes before jumping up to utter certain words, and more importantly, we should try to chose our diction, because calling out an individual or entity as thieves when you are without a verified evidence is just too harsh in my opinion. Particularly with the issues on ground with the company, it could raise unnecessary fears from other users.

We all quite understand that freebitco.in are facing series of technical issues which at same time they have been working on the damages it has cost them and their repute. At least we all are can see some considerable improvements in their services recently, it shows they're not feeling relaxed. However, it's cool you had to apologize, that's another act of maturity