Thanks @holydarkness! I also asked support if they can re-escalate the case.
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If @holydarkness can send a message to Razer, I can't seem to message him as I am a newbie -- would be greatly appreciated.
Hi, I'm about to send Razer a PM notifying him about a case. So, sure, yes, I'll make sure I mentioned your situation too and ask him to check with his team and perhaps address us with [any] update here himself.