You have so much details on this so I doubt a friend will let you have access to such details including his emails but it is OK to represent a friend. As for this case, I think something is not clear here and only your friend can clarify it. And like some people already confirmed, coming to lay a clear one year after the event what I find strange and it raises a lot of concern regarding the legitimacy of your claim because someone that flipped $14 to $5k will not rest until his withdrawal is processed.


Meanwhile, what I think is most likely cause of the problem is the self-exclusion request by your friend. If this is looked into, it will not be far from the cause of the problem since your friend did not break any rules base on your explanation and the screenshot provided where the Duelbits support confirmed that also.

As much as I agree that it'll be very much better if your friend himself being the one who raise this thread so we can get a first-hand understanding and narrative rather than playing pass-the-note, I think we're beyond moot on that matter. As such, I prefer to try to get this done.

I can't promise you much, as I rarely in touch with duelbit's representative, but let me try to get their attention by as much means of communication as I can or necessary. Just to be sure, your friend's account username is... "username"? I am not sure if this is a correct info and how feasible it is for someone to acquire that username, not to mention what a waste to attain such unique UID and it by got banned on day 1. In case it's an incorrect info you got from your friend, can you perhaps PM me his email address so I can submit both info to duelbit's representative?