Why would any one in their right senses even in the first place; trust someone or a user who is not an official board member, or a verified hired customer representative of the casino to help him or her solve a case as regards to the casino? That is utter foolishness if you ask me.
If anyone should have issues with a casino, first step is to contact the casinos customer service that is inbuilt on the site, but when that is not available, he or she can then come around on forums like this and post about his or her issue, Simply as a way to find out from other possible users of same casino if any one have being through such particle issue before, and how they went about getting solution to the problem.
People aren't as smart as you think. I know a lot of people who submitted KYC to unknown casinos that promised them huge deposit bonus and I know many people who made deposit on scam website because scam website promised them that deposit was necessary to withdraw money that they won. I have even seen some people filling jackpot forms on malware website that popped up in their windows with the title that they won the jackpot.
It doesn't surprise me that people would trust stranger, many people can't find a difference between legit and fake.
Saw that frequently happening especially not all people is knowledgeable to know about the intentions of those sites who offer something to them since they didn't experience yet the worst since these people are new for the activities they are participating. And to bad they fall for scams and realized later on that they made a mistake when everything falls apart then they already lose a lot of money.
With those cases people only realize that they should never trust strangers or any unknown website if they experience to lose their money. Since sometimes their are hard headed newbie just go anywhere because they are proud risk taker and have this big risk high reward concept in their minds.