The OP of this thread is not active anymore since they have a separate account to handle dispute against players here.
You are already being entertained by the community and you should convinced them to favor in able for Duelbits will hear your concern since they only reply on cases with valid claims. So stick to your scam accusation thread and provide proper evidence and explanation to all the queries given and the community will be the one to help you to be in-touch with the Duelbits management.
No OP is still active (last active 3 days ago) and last post was in last July 26th. Please can you identify which separate account charged to handle dispute against players here. I only know user Duelbit which is the official representative, and user Duelbits_Marketing chatged to marketing.
I guess that this case has been already closed since one year already passed and the user who is posting about the issue is posting in behalf of the guy who suffered the loss. Community may help him take the necessary steps but Duelbit can refuse to share such info in public here. I read his topic in the accusation board where community wonder why to complaint after one year, which they conclude that some parts of the story are missing.
There are already two other accusation topics in the same board waiting for response from Duelbie representative. I wish OP can interact with them as soon as possible.