Yaps, we are both on the same page.

To be honest, I really hear these (provider check) recently. I never knew about these, cause we think every case of (Live casino) mostly being handled LIVE and based on watching any youtube video or our own experience.

Void bet or miss dealt always getting fixed either the miss dealt card is being fixed or void the bet (the balance from void bet is also refunded after the bet is being cancel). So, just my own perspective, it's kinda absurd. Hopefully your issue can be fixed.