Most of the time the player turns out to be wrong and is using the forum to strong arm a casino. I still always start off taking the player's side until the book proves him guilty.
Bravo! But in the sincerity of my experience, this must be in rare cases unless you are not referring to this forum. It happens both ways as there are some casinos that will be easily sided and exonerated but there are even more complainers that win the casinos. Some cases were resolved, while others were never resolved even as most casinos were unable to prove their guiltlessness.
Owning to this, contrary to your claim, since I started reading cases between casinos and the customers, I give it 10%/90% won cases in the format of casino/complainers. Regardless, I advise everyone to start or continue their casino's journey with a casino with a good track record. This is the only way to avoid issues like this.
It's simple let say a newbie created a thread accusing a casino of fraudulent service with no evidence just a wall of text, it won't work no one will support such accusations, so in such a case, you will see forum members taking the side of the casino if the ops is unable to prove anything such an accusation is termed baseless and out of point, but in a situation where the ops include every necessary evidence, that will solidify his claims and every other person here will support the accusations and warn everyone to stay away from such a casino, so the case is truly bothside and only the evidences from both the casino and the accusers will stand anything other than that will be revoked.
This is a bitcoin forum and since tracing cryptocurrency transactions without any form of evidence and details to follow, it will be impossible to point out any fact since cryptocurrency is decentralised have have no identity attached to it transactions, this is why at any point one need to raise such a point against any individual or company, they should do so with all evidences to support the claims