But if you're just on a vacation in norway, I would have to agree with the support, this does not equal to residency. A legal residency would have a separate process, have you done this? it's either for permanent residency, for work, etc.
Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.
I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol
Far as I know and can gather from several casinos representatives' explanation, residency refers to the location you accessed them from; in other words, the soil of which your feet sets themselves on while your fingers typed the address of their website on your device. There are, of course, a few casinos who don't apply this rule and consider residency as both the citizenship [place of birth, the country on your ID card, etc] and the country being visited, of which for such case, explained in extensive manner on their ToS, but far as I know, Rollbit doesn't apply this policy. Thus, after reading the whole conversation, I am a bit confused with their live support's explanation.
Best scenario I can fathom is that OP hits two different ToS violation at the same time, namely submitting NL residency, which got him into restricted territory ToS, and that he's actually accessing from Norway, of which doesn't allow online gambling other than the two that's owned and allowed by their own govt. [with the ToS being violated, the player should not play where gambling is prohibited by the law of the country]. But this doesn't align with their live support's explanation.
I'll need more context to understand this case better, this time from Rollbit's side.
I'm writing this during my morning routine and I have to run to do IRL activities. I'll be available again in few hours. Let me try to inquire to Razer about this matter once I'm available.
OP, the writing above is also addressed to you, I really have to run. Please have another patience when I do my IRL things, I'll try to reach Rollbit and get into the bottom of this once I'm available.