This one is a pretty clear-cut case for us, player is a Netherlands resident.
When asked to complete KYC, they submitted both government identification and proof-of-address for the Netherlands.
Unfortunately, we are prohibited from accepting players from this region.
Player already had much more than their initial deposit returned to them.
Their claim about Norway is likely related to the VPN choice they had. We seen only 2 IP addresses for the account, both based in Norway.
As said im a double resident and been living in Norway with a valid residence permit for the past 9 months, why not let me re-verify my documents? I have never accessed Rollbit or registered my account from a blocked region and played legally.
Also could you give us the exact definition of "resident" that is being used to determine if a player should be banned. Would a player not be banned if they are a resident of a allowed country but are on vacation in a blocked country?
With most books, a drivers license or passport along with a utility bill determines if they declare you a resident.