Finally after 2 weeks of writing to live chat and creating additional topic in another branch of this forum :
https://bitcointalk.org/index.php?topic=5505477.new#newI manage to get my money back. I hope that other people will get their money back as me and don't give fight for your money
Topic now can be closed
Actually everything will be smooth if you will just submit the right document properly. I’ve done KYC on BC before and manage to get my account verified without any issue since I provide valid(drivers license) to KYC my account.
Probably the passport you are using is not the standard passport which they are as reference with their KYC that’s why you encounter this problem. Drivers license is always very easy to approve even on other services so maybe try to get that ID next time.
Anyway congrats with your successful KYC and don’t forgot to lock this thread before you leave the forum.