Finally after 2 weeks of writing to live chat and creating additional topic in another branch of this forum :
https://bitcointalk.org/index.php?topic=5505477.new#newI manage to get my money back. I hope that other people will get their money back as me and don't give fight for your money
Topic now can be closed
glad to see your problem solved. it took a long time, but you got your money. that's the best. sometimes casinos do have their own procedures for verification, and it takes different times for each case.
hope you have a more enjoyable experience in the future. and also have better luck in your bets.
Don't forget you can lock this thread.