It is true that a reputation can be completely lost simply because of one mistake, completely by a casino, which becomes publicly known and generally arouses in the reader sympathy for the player and at the same time indignation towards the actions of casino managers. The example that you recalled is perhaps one of approximately such cases of loss of a good reputation, which, by the way, it took quite a long time to earn.
You are right about reputation, in fact there are several casinos that always try to start over with a new direction to regain their reputation, and most of them do not achieve this, so far that is what I have seen, of course I say that when a casino loses its reputation the Community , if it is large, helps it to move forward, but if the casino does not do its part, then things are lost, but it is very sad that a casino that has had a great responsibility with its community and its reputation loses it so Quickly, then it may be that second opportunities are given, but the casinos should take advantage of them very well.
With a second opportunity, it is quite difficult to achieve a reputation of the same level as the first after failure. And the reason, as a rule, is the specific owners of the businessmen who have lost their reputation, as well as the top management of the casino. It is precisely this kind of personal trail that can seriously complicate the task of developing an image, for example, even after changing the name of the casino, but maintaining the staff and management. The fact is that players still remember very well the failures of reputation and the specific people responsible for these failures, even if they happened a long time ago.