When the BTC protocol doesn't change to enable tx's for the masses people will create things like Lightning Network.

I don't see this as a bad thing. Ideally BTC can evolve, but I don't see evidence that it's willing to do that. Obviously it will take time, but I'm afraid it's currently not governed in a healthy way.

Concerning Lightning, it seems like it was a good idea, but technically complex so most people end up using custodial solutions or products like Phoenix, which is centralized infrastructure.

Is there light at the end of this tunnel?