The problem has already worsened or reached its peak. I don't think there's any assurance that they'll regain a good reputation even after resolving the issue, as more gamblers might come forward claiming they were scammed. It will be an ongoing process for them, continuously trying to prove to the community that they genuinely want to rebuild their reputation. In short, it's too costly for them, and they know the success rate is very low. That's why it's always important to address problems early on before they worsen, as happened in this case, where the problem has become too significant to resolve easily.