You are welcome.
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Have you considered opening a case against them on AG and some other sites. They may help you too.
yeah i will open a case tonight with AG.
Umm... do you mind to perhaps wait a little, maybe a couple of days, while I try to get this sorted out? See if I can get in touch with them and hear their side and perhaps we can find a mutual agreement and/or dispute resolution without having to escalate it? You're, of course, more than free to raise to AG if you want to, but if you don't mind, I prefer if we've exhaust the attempt of resolution through the forum prior to going to an arbitrator.
Let me know.
@annskie. I will support it. holydarkness is a good member around this board and he has been involved in many scam accusation cases. I think taking his guidance will not be bad at all for you.