holydarkness, Thanks for notifying me

User was detected abnormal in JS provider, hence have been taken action to suspend and return all her remaining wallet amount.
Total withdrawal from this user is 24,398.83 PHP. 10,000 at the first and 14,398.83 is her remaining wallet amount, so we don't hold any balance from this user
We didn't refund the deposit of 15,000, but we approved the remaining balance to be withdrawn (14,398.83). Then we closed the account

This member most probably got the account in other website and found abnormal, therefore she is flagged as abnormal by JS provider without any betting.

We are giving all his amount, but then losing amount will not return as she is already losing the amount.